New Taxi Dispatch System

Published on: 24 January, 2018

Taxis Palmerston North has benefited from some significant changes to its infrastructure this month, making the prospects for this year very exciting. After introducing all new cloud based technology and features for our customers and drivers, we are now completely resilient in the event of a disaster and are able to offer new and improved services for our customers and drivers.

We have implemented a fully cloud based dispatch system with multilayered points of redundancy to ensure our taxi services will always be available. We now have multiple taxi dispatch backup sites throughout New Zealand and Australia; and two fallback sites for our Palmerston North contact centre – one located in Christchurch and the other in Australia. This means that in the event of a disaster, such as an earthquake or another cyber attack, we are able to seamlessly fallback to our backup sites without any affect to our taxi services.

Our new system offers exciting new possibilities for online payments and corporate accounts. Customers will now be offered their very own cloud based portal to make and manage their bookings and payments securely. Customers will save time compared to over the phone and it can be done from anywhere providing you have an internet connection.  Customers will no-longer need to wait to pay in the car – everything will already be taken care of during the booking process. These accounts are fully customisable for personal and corporate needs.

We are also now in a better position to maintain our services and provide further enhancements for both drivers and customers. Our recently launched taxi driver login will increase efficiency for drivers allowing them to actively manage and review their payments, account and bookings. This together with our online customer payments, has allowed us to make great progress in our environmental objective of being a paperless office. Other enhancements for our drivers includes the removal of radio communication with the contact centre and replacing it with templated instant messages and clear voice calls. For our customers, our new dispatch system’s integration with Google maps, has provided us an increased ability to provide booking enhancements online and through our mobile app.

The great thing about our new technology is there is much more room for development as we know our customers’ needs are always changing and our new dispatch system helps us to adapt to this. We are always looking at ways to improve our services to our customers and our drivers.

If you are interested in finding our more about our online accounts and prepaid taxi fares, please contact us.